Holds
The Student Holds feature helps you manage student access and communication more effectively by flagging academic, financial, or attendance-related issues directly on the Student Profile. Holds can limit what a student can do and make it easier for staff to track and resolve problems quickly. You can access and configure hold types under Institution Config / Students / Holds.
To create a new hold type, go to Institution Config / Students / Holds and click New Hold Type. You can also click the edit icon next to any existing hold type, including the defaults, to update its settings. A modal will appear where you can define or update the details of the hold.
You’ll need to fill out the following:
- Hold Reason Code – A short code to identify the hold (e.g., ACAH for Academic Hold).
- Hold Reason – The name of the hold type that will display in the system.
- Hold Description – (Optional) Add more detail to explain the reason or purpose of the hold.
Below that, you can select which Student actions will be disabled when this hold is applied. Check the Disable box next to any of the following options:
- Academic History – Prevents the student from viewing their academic history.
- Course Grades – Blocks access to viewing final grades.
- Program Audit – Disables the student’s ability to run a program audit.
- Self Enroll – Stops the student from enrolling in courses on their own.
Click Add to save the new hold type or Update to save changes to an existing one.
In addition to manually applying holds, ampEducator allows you to set up automatic holds based on specific thresholds you define. When a Student falls below one of these thresholds, the system can automatically apply a hold and notify the appropriate staff.
These thresholds can be configured in the following areas:
- Academic Hold – Go to Institution Config / Students / Academic to set GPA or grade-related thresholds.
- Attendance Hold – Go to Institution Config / Students / Attendance to set minimum attendance percentages.
- Balance & Payment Plan Holds – Go to Institution Config / Accounts / Status to set financial thresholds based on outstanding balances or overdue payment plans.
Once configured, ampEducator will automatically monitor these criteria. If a Student no longer meets the minimum requirement, a hold will be applied to their profile, and notifications will be sent based on your settings.
This feature helps staff proactively manage issues before they escalate and ensures Students are flagged in real-time without requiring manual review.
To manually place a hold on a Student, go to their profile and open the Holds tab from the left-side menu. Click the New Hold button to open the hold entry modal.
Fill out the following fields:
- Hold Date – The date the hold becomes effective
- Hold Type – Select from your list of configured hold types
- Hold Notes – (Optional) Add context or a reason for the hold
- Email Notification – Check this box to notify the Student by email when the hold is applied
Click Add Hold to save and activate the hold. It will appear in the Student’s Holds list with a status of Active.
You can view the details of a manual hold by clicking the View Hold (magnifying) icon next to it, or click the Delete Hold (x) icon if the hold is no longer needed.