---
title: SMS
slug: sms
createdAt: 2025-03-23T18:20:42.127Z
---

To enable SMS functionality in ampEducator, you’ll need to connect to a third-party SMS gateway. ampEducator does not provide SMS service by default, so this setup is required for sending individual or bulk text messages to Students and Prospects. Go to **Institution Config / General / SMS** to get started.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/uC96JWxC-oFfwuLm7ArlM_screen-shot-2025-03-30-at-123630-pm.png)

## Enabling SMS and Choosing a Provider

To get started, check the **SMS Enabled** box. This will activate the setup options.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/O-aNbfwqmA4j-G_trI0IY_screen-shot-2025-03-30-at-124450-pm.png)

Next, use the **SMS Provider** dropdown menu to select your preferred gateway. Once selected, the page will update to show the specific setup instructions and fields required for that provider.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/BfiIE8FTmoHP1NB6o0X4Z_screen-shot-2025-03-30-at-124535-pm.png)

ampEducator currently supports **Twilio** and **Ring Central**. If you’d like to use a different SMS service, you can contact [support@ampeducator.com](#) to request adding your provider.

## Twilio Setup

1. Go to [twilio.com/try-twilio](https://www.twilio.com/try-twilio) and sign up.
2. Create a project called **ampEducator**.
3. Purchase a phone number to be used as the SMS sender.
4. Copy your **Account SID**, **Auth Token**, and **Phone Number** from your Twilio project dashboard.
5. In ampEducator:
   - Select **Twilio** as the provider.
   - Paste the credentials into the respective fields.
   - Check **CC Email** if you’d like incoming texts to be emailed to the assigned Admissions Advisor.
   - Enter a **Fallback Email** for unmatched incoming messages.
   - Use the **Sandbox** checkbox if you’re testing in trial mode (note: in trial mode, SMS can only be sent to verified phone numbers).
6. Click **Save & Configure**.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/WHTudexQrG5Fxm9PvwSb4_screen-shot-2025-03-30-at-124711-pm.png)

Once successfully connected, you’ll see **SMS Configured: YES**.

## Ring Central Setup

1. Go to [developer.ringcentral.com](#) and create a new app with the following details:
   - **App Name**: ampEducator
   - **Organization**: Your institution
   - **Description**: Any description
   - **Application Type**: Private
   - **Platform Type**: Server-only (No UI)
   - **Permissions**: Read Messages, SMS, Webhook Subscriptions
2. Once the app is created, copy the following from the app’s dashboard:
   - **Client ID**
   - **Client Secret**
   - **Phone Number**
   - **Extension**
   - **Password**
3. In ampEducator:
   - Select **Ring Central** as the provider.
   - Paste the credentials into the required fields.
   - Check **CC Email** and enter the **Fallback Email**, if applicable.
   - Use **Sandbox** for testing, if needed.
4. Click **Save & Configure**.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/07bOrT2fDKM5gxqiswXmU_screen-shot-2025-03-30-at-125016-pm.png)

When successful, you’ll see **SMS Configured: YES**.