---
title: Reactivating a Disabled User Account
slug: reactivating-a-disabled-user-account
createdAt: 2024-11-11T02:54:43.097Z
---

When a user attempts to log in to ampEducator, the system checks the validity of their username or email and password. Because passwords are case-sensitive, entering the wrong password three times will disable the user's account. Only an **Admin** or **Location Admin** can reactivate a disabled account. Once reactivated, the user will be able to log in again using their credentials.

You can reactivate a disabled account from either the **Student** or **Staff** profile:

To reactivate the account:

1. Go to the user’s profile (Staff or Student).
2. Click on the **User** section.
3. Locate the **User Status** dropdown — it will say **Disabled** if the account is locked.
4. Change the status to **Active**.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/85e0T2W8-ynwqc2vgA3mr_image.png)

## Resetting a User's Password

While you're in the **User** section of the profile, you can enter a new password manually.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/FJYteqfZWMfDOd3WRoW97_image.png)

Alternatively, go to the **Staff** or **Student** list, find the user, and click the **Password Reset icon** next to their name to send a reset link to their personal email.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/9rc8BNIBpi_mlDg9Ap2iV_image.png)

## Video Walkthrough: Reactivating a Disabled User Account

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