Reactivating a Disabled User Account

When a user attempts to log in to ampEducator, the system checks the validity of their username or email and password. Because passwords are case-sensitive, entering the wrong password three times will disable the user's account. Only an Admin or Location Admin can reactivate a disabled account. Once reactivated, the user will be able to log in again using their credentials.

You can reactivate a disabled account from either the Student or Staff profile:

To reactivate the account:

While you're in the User section of the profile, you can enter a new password manually.

Alternatively, go to the Staff or Student list, find the user, and click the Password Reset icon next to their name to send a reset link to their personal email.