---
title: Group Communication
slug: group-communication
docTags: 
createdAt: 2025-08-05T18:31:18.218Z
---

Groups make it easy to send emails and SMS messages to multiple Students at once. Messages can be personalized, saved, and tracked—all from within the Group.

## Group Emails

Group emails allow you to communicate with all members of a group at once. Whether you're sending updates, reminders, or documents, you can create rich, personalized messages and track their delivery from start to finish.

### Creating and Sending Group Emails

In the **Emails** section of the Group, click **Create New Email**. The email will appear in the Emails list. 

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/6o38rS4HW7ek4rlVKLwzU_image.png)

Click the **Edit** icon to open the **Edit Email** popup.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/d18T112cwExn-I8dVXGkX_image.png)

Once open, you can craft your message using the **rich text editor**. Add images, attachments, or templates, and use the **Merge Text** button to include personalized fields. If needed, you can enable the **Custom Reply To** option and enter a different email address for replies.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/abUHV8QTfHG4e63pgdeOs_image.png)

Once finished, click **Save** to keep it as a draft, **Preview** to send yourself a test, or **Send** to email the group. To monitor delivery, refresh the page or check the [User Jobs](docId\:xeua99S3-boscfcPyX3OL) section.

### Viewing Email Delivery Progress

Once you've sent an email to a group, you can track its delivery from the **Emails** tab of the group. 

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/KTmSAihGOz7iLFPw3bmwE_image.png)

Each row shows summary stats for that email, including:

- **Status** (e.g., Completed)
- **Sent** (how many were sent out of the total group)
- **Sent %**, **Viewed %**, **Clicks**, and **Unsubscribes**

To see more detailed delivery information, click the **View Email** (magnifying glass) icon next to the email.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/fPpIuG0CR2l8d4aMS5RXM_image.png)

This opens a breakdown that includes three sections:

**Top section:** Displays subject line, send date, number of emails sent, views, clicks, and unsubscribes at a glance.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/0EaAppxqljVePB4mdexIW_image.png)

**Email Log:** Shows the background activity, including group details, send attempts, and any issues such as bounced emails or failed deliveries.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/59ef8lZ0Fss_rCXIZou7u_image.png)

**View By Student:** Gives a line-by-line report for each student, including their name, email address, delivery status (e.g., Sent, Opened, Bounced), and the number of views or clicks.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/exy1CUGHEpNzo1g7NAB3a_image.png)

This breakdown makes it easy to identify problems like bounced emails, missing opt-ins, or incorrect addresses so you can follow up if needed.

## Group SMS Text Messages

Group SMS messages offer a fast way to communicate with all members of a group by text. You can create personalized messages, apply templates, preview before sending, and view delivery results all from the SMS tab.

### Creating and Sending SMS Messages

In the **SMS** section of the Group, click **New SMS** to create a new message. It will appear in the SMS list.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/zw8UTZE7jPOp12kb-X_j8_image.png)

Click the **Edit SMS** icon next to the message to open the Edit SMS popup.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/Lt3JEMTzlu0RxMMQHy7Hc_image.png)

Once the popup opens, you'll see a simple message editor. From here, you can type your message, apply a saved template, and use the **Merge Text** button to personalize with fields like First Name or Student ID

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/0Uxye6mx1SFsxfaPU_T77_image.png)

At the bottom, you’ll find:

- A **Save** button to keep the draft
- A **Send Preview** option where you can enter a mobile number to test the message
- A **Close** button to exit without saving

If you save the message without sending it, it will appear in the list with a **Pending** status. 

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/773IgdYhSb-nxktvd3t9q_image.png)

You can then use the icons beside the message to edit, send, or delete the message. Once you click the **Send** icon, the system will begin delivering the message to each recipient.

:::hint{type="info"}
Keep in mind:

- SMS messages support plain text only—HTML formatting is stripped
- Long links should be pasted in full (e.g., http\://...)
- Messages over 160 characters may be split into multiple messages
:::

Once you're ready, save and close the message, then click the **Send SMS** icon next to it to deliver it to the group.

### Viewing SMS Delivery Progress

Once a message is sent, the **SMS** tab will show the delivery status in real time.

Each row includes:

- **Status** (e.g., Completed, Sending, Pending)
- **Sent** and **Delivered** totals
- Delivery percentages

To view a detailed breakdown, click the **View SMS** icon next to the message. 

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/eOc7pvlZJ0bRrKB14k3wT_image.png)

This opens a delivery report with four sections:

At the top, the **Details** section shows the message content, total recipients, sender information, and other basic message info.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/G1j3kz7HDeVYkk6EoYQ9s_image.png)

Next, the **Statistics **section gives you an overview of how many messages were sent, how many were delivered, and the percentage delivered.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/LMuZpbocpVFKI5k0cqi6H_image.png)

The **List** section displays only the Students whose messages were successfully delivered, along with their name, mobile number, and delivery timestamp.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/6BAuA2Z4EdiktkU7b1jM4_image.png)

Lastly, the **Log** section highlights any delivery issues, such as invalid phone numbers or Students who haven’t opted in to receive SMS messages.

![](https://api.archbee.com/api/optimize/dAaYdF15xm67t_NLKoQQv/Gx_38BWVZtMuQeQvtZUU7_image.png)

This breakdown gives you a clear view of delivery success and helps you follow up with any Students who didn’t receive the message.